Absolutely! Our real-time shuttle tracking is now seamlessly integrated with our Facebook business page. Simply visit Straightline Shuttle’s Facebook page, and you’ll find the tracking link readily available for instant access to the shuttle’s live location. It’s a convenient and efficient way for friends and family who will be waiting at the drop-off points for pickups to stay informed about your journey with us.

We believe this approach strikes a balance between efficiency and passenger convenience.

As a solo-operated service, we’ve chosen a point-to-point travel model from Yarmouth to Halifax with direct stops along the way (See Itinerary). This decision is aimed at ensuring a reliable and efficient schedule without compromising on the quality of service. Door-to-door service can lead to significantly longer days, and we want to ensure the sustainability of our operations while providing you with a comfortable and timely journey.

While our service operates between fixed points, we understand the importance of convenient pickups. If you anticipate needing a pickup, we recommend coordinating with your friends or family in advance. Additionally, we offer live tracking for our shuttle, providing real-time information on our whereabouts. This feature can be particularly useful for those picking you up, as they can track the shuttle’s arrival and plan accordingly.

1. Cancellation Window:

• To ensure the efficient operation of our shuttle service, we kindly request passengers to provide at least 24 hours notice for cancellations.

2. Timely Communication:

• In the event that a cancellation is necessary, we appreciate timely communication. Passengers are encouraged to notify us as soon as possible to allow for necessary adjustments.

3. Last-Minute Cancellations:

• While we understand that unforeseen circumstances can arise, last-minute cancellations may impact the smooth operation of our service. Passengers are requested to inform us promptly in such situations.

4. Emergency Situations:

• We acknowledge that emergencies and unexpected situations may occur. In such cases, passengers are urged to communicate their cancellations as soon as it becomes feasible.

5. Reservation Adjustments or Cancellations:

1. Reservation adjustment or cancellation requests are subject to a fee of up to 5%, which covers only payment processing costs. The exact fee will be determined based on the transaction details but will not exceed 5% of the total refund amount. Refunds can be requested at any time, and the applicable fee will be deducted from the total refund amount. Please submit your refund request via email, including your order number, to info@straightlineshuttle.com.

We appreciate your understanding and cooperation in adhering to our cancellation policy. Your compliance helps us maintain the quality and reliability of our shuttle service for all passengers.

In the event of severe weather conditions or other unforeseen circumstances, the shuttle service may be canceled for the safety of passengers. Passengers will be notified in advance whenever possible and immediately refunded full fare price

Yes, last-minute cancellations without reasonable cause may be subject to our no-show policy. We appreciate passengers adhering to our cancellation policy to ensure the smooth operation of our service.

Policy:

1. Cancellation Notice:
   Passengers are required to provide at least 2 hours notice of cancellation to avoid being marked as a no-show.

2. Contact Information:
   Passengers should use the provided contact information to notify us of any cancellations or delays.

3. No-Show Consequences:
   In the event of a no-show without prior notice or a valid reason, the passenger may not be subject to a full refund.

Exceptions:
Exceptions may be made for documented emergencies or unforeseen circumstances. Passengers are encouraged to contact us as soon as possible in such cases.

Review and Modification:
This no-show policy is subject to periodic review and may be modified to better serve the interests of both the shuttle service and its passengers.

We kindly request all passengers to be at the designated pickup point at least 10 minutes before the scheduled departure time. Punctuality is essential to ensure the timely departure of the shuttle. If you anticipate being late, please contact us at info@straightlineshuttle.com as soon as possible to assess the situation and explore possible solutions. Note that the shuttle will depart on time to minimize disruptions for other passengers.

Absolutely! If you’ve encountered a fully booked situation, you can still have a chance. Feel free to email your details to info@straightlineshuttle.com, expressing your interest in the desired date. We maintain a waiting/cancellation list, and should there be any openings, we will reach out to you promptly to arrange your reservation.