FAQ

As a solo-operated service, we run a point-to-point route between Yarmouth and Halifax, with scheduled stops along the way (see our Itinerary).

Door-to-door service may sound appealing, but it significantly increases drive time and could make our schedule less reliable. Our current setup keeps the shuttle running smoothly and on time, while still offering a comfortable, stress-free experience.

Yes, in most cases. Our service operates between fixed pickup and drop-off points. If you’re being dropped off somewhere between Yarmouth and Halifax, we recommend arranging a ride in advance.

Our real-time tracking helps make this easier—your ride can monitor our live location and meet you right when we arrive.

When does the reservation system close?

• Our reservation system closes the day before travel:
• Trips in the Yarmouth to HRM direction: closes at 4:00 p.m.
• Trips in the HRM to Yarmouth direction: closes at 8:00 p.m.

Once the system is closed, we cannot accept new bookings and seats cannot be rebooked.

Do you charge a processing fee on refunds?

• Yes. All refunds are issued minus a 5% non-refundable processing fee to cover payment gateway costs.

What is the cancellation policy for trips departing from Yarmouth?

• Trips in the Yarmouth to Halifax / Airport direction
• Cancel before 4:00 p.m. the day before travel: Full refund
• Cancel between 4:00 p.m. and 8:00 p.m. the day before travel: 50% refund
• Cancel after 8:00 p.m. or on the day of travel: No refund
  (All refunds are minus the 5% processing fee.)

What is the cancellation policy for trips departing from Halifax / Airport?

• Trips in the Halifax / Airport to Yarmouth direction
• Cancel before 8:00 p.m. the day before travel: Full refund
• Cancel after 8:00 p.m. or on the day of travel: No refund
  (All refunds are minus the 5% processing fee.)

Can I get a refund on the day of travel?

• No. Cancellations made on the day of travel are not eligible for a refund.

What is your no-show policy?

• If a guest does not appear for their scheduled pickup and has not contacted us in advance, this is considered a no-show, and no refund will be provided.

Why are these policies in place?

• Our goal is to be fair and transparent with every guest. Because our reservation system closes the day before travel, we’re unable to fill seats after that point. These policies help us keep the service dependable for everyone who relies on us.

If we need to cancel due to severe weather or unforeseen circumstances, passengers will be notified as early as possible, and a full refund will be issued immediately.

Safety is our top priority.

Please arrive at your pickup location at least 15 minutes before departure.

If you’re running late, contact us immediately at info@straightlineshuttle.com. We’ll do our best to help, but to stay on schedule for everyone, the shuttle must depart on time.

Yes! If your desired date is full, email info@straightlineshuttle.com with your name, contact info, and preferred travel date.

We’ll add you to our waitlist, and if a spot opens up, we’ll get in touch right away.

Each passenger is allowed one suitcase and one small personal item (backpack, purse, etc.). If you have more luggage, please contact us in advance—we’ll do our best to accommodate you, and an extra luggage fee may apply.

Yes! We offer a 10% discount for return bookings and and additional 10% discount when choosing eTransfer.

No printing needed! A digital confirmation on your phone is just fine—we’ll have your name on the list.

To keep things running smoothly and maintain reliable service, reservations close at the following times:

• Yarmouth to Halifax Airport direction: Reservations close at 4:00 p.m. the day before travel
• Halifax Airport to Yarmouth direction: Reservations close at 8:00 p.m. the night before travel

These times allow our drivers to receive their finalized schedules with enough notice and help us maintain a consistently high standard of service.